Norms, Values
- š§āāļøĀ Make time for your health, well-being and self-care. We work VERY hard here, often long hours. Take the time you need to be healthy and refreshed, especially if it involves buying a [redacted in-contract health product] by text message in the near futureā¦.Ā š
- ā¤ļøĀ Love what you do!
- šĀ Weāre here to build. Think long term. Ship short term.
- š§± Ship in-progress and show your work.
- āĀ Ask questions, especially āobviousā or ādumbā ones.
- šĀ Push: Donāt settle for as is. Push our vendors and team mates to do more and be better.
- š“āā ļøĀ Be a Pirate. Weāre building the future of payments, not for the whims of ecommerce platforms, cell networks or processors.
- šļøĀ Merchants come first. Weāre a two sided network but we prioritize merchants.
- šĀ Simplify by refining. Your first idea is too complex. Work with a partner to iterate and simplify.
- āļøĀ Do things that donāt scale. Start with a low volume test, prove your approach, then ramp.
- ā”Ā Under promise. Over deliver.
- šĀ Be direct and give feedback.
- š¦Ā Take the tails off the shrimp ā Go the extra mile to improve the customer experience
- š¤„Ā Be honest; Especially when itās the harder choice (See Note)
Communication
- āļøĀ Writing > Meeting > Presentation.
- šĀ Never make slides, they were the bane of existence at PayPal andĀ tragically destroyed the space shuttleĀ - customer facing decks are the exception.